Return and Refund Policy
At Lior & Mave, your satisfaction is our priority. If your order doesn't meet your expectations, the details below explain how to handle returns, refunds, cancellations, and exchanges.
Key Details
- Return Period: 30 days from delivery date
- Restocking Fee: None
- Refund Time: Within 7 days after approval
- Return Shipping: Paid by the customer
- Exchanges: Accepted
- Our Return and Refund Policy is subject to our Terms of Service
Return Window
Items can be returned within 30 days from the date of delivery. Returns requested after this period cannot be accepted.
How to Return
Contact our customer service team at info@liorandmave.com to register your return.
Return Instructions:
- Receive instructions: We will provide step-by-step guidance with the correct return address and packaging details.
- Prepare your items: Items must be unused, unworn, returned in their original packaging, and have all original tags attached.
- Pack securely: Place the items in suitable packaging to prevent damage during transit.
- Ship the parcel: Use a reliable courier service with tracking. Customers are responsible for return shipping costs.
- Confirmation: Once we receive and inspect your return, we will contact you to clarify and proceed with a refund or exchange depending on your request.
Important: Only items meeting these conditions can be accepted. Return shipping costs are the responsibility of the customer.
Refunds
After inspection of the returned package, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7 days. No restocking fees are applied.
Exchanges
If you wish to exchange an item, contact us at info@liorandmave.com with the details of your request. Our team will provide step-by-step instructions for completing the exchange.
Exchange Process: Items must be unused, unworn, returned in their original packaging, and have all original tags attached. Once we receive your email, we will guide you through the process and arrange the exchange.
Cancellations
If you wish to cancel an order, please contact us at info@liorandmave.com before the parcel has been dispatched. Once dispatched, cancellations are not possible.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately at info@liorandmave.com, including clear photos of the issue. Once verified, we will arrange a suitable replacement or send the correct item at no additional cost.
Our customer service team is available from Monday to Friday 9:00 AM - 5:00 PM EST.
Email: info@liorandmave.com
Phone: +1 (917) 672-6807
Store Name: Lior & Mave
Lior & Mave is operated by Pyjama Commerce LLC, a company registered in the United States.
Company Address:
312 W 2nd St Unit #A2299
Casper, WY 82601
United States
Warehouse Address:
2nd Floor, Building 9, No. 887 Changchun West Road,
Jindong Economic Development Zone, Xiaoshun Town,
Jindong District, Jinhua City,
Zhejiang Province, China